VHF/CALLSIGN: 132.0 BGR DISPATCH
188 Maine Avenue
Bangor, ME 04401
Tel: +1 (207) 992-4582
Fax: (207) 942-4253
Passenger Service Supervisor
Heather Lavaway started her career at Bangor International Airport as an American Airlines customer service assistant. In 2008, she made the switch to BGR Aviation as a Customer Service Representative where she worked her way up to Passenger Service Supervisor.
Heather is responsible for managing the customer service staff, overseeing the flight crew’s requests and needs, and coordinating operations for some of our most high-profile customers – including presidential visits.
Heather loves playing sports and participates in a co-ed softball and volleyball league. She is Chair for the City of Bangor Wellness Committee which assists employees with participating in fun physical activities and healthy lifestyle choices.
When she’s not at the office, Heather enjoys spending time with her husband, their young son and her Chocolate Lab, Boston.
Ramp Service Supervisor
With 20 years in the aviation industry, Kevin Kipler knows all the ins and outs of your general aviation needs. He started his career in 1991 with Delta Airlines. In 2004, he transitioned to his current position as Ramp Services Manager at BGR Aviation.
Kevin and his team are responsible for all services provided below the wing which include fueling, de-icing, aircraft parking, cargo, military and other special operations.
When he isn’t busy on the ramp, you can find Kevin on the green enjoying some of Maine’s many golf courses or cheering on his home sports teams. GO BUFFALO BILLS AND SABERS! (We forgive him for not being a Patriots or Bruins fan.)
Fuel Sales and Services Coordinator
Anita Allard’s career of customer service began with BGR in 2015 as an Allegiant Air customer service representative. After spending a couple of years with the airlines, including a similar role with United, Anita joined the team at BGR’s FBO as a customer service representative. Working the front lines at BGR Aviation, she got to know customers on a first name basis and thoroughly enjoyed learning about the General Aviation industry and community.
Most recently, Anita has accepted the role of Fuel Sales and Services Coordinator for BGR Aviation. She is responsible for fuel management and inventory, as well as building relationships and negotiating contracts with BGR Aviation’s many customers, planners and fuel suppliers.
When she isn’t working, Anita likes playing softball, volleyball, and dodgeball. She enjoys spending time with her young nieces and nephew, and often takes time for long rides on her motorcycle.